Terms and Conditions

Personalisation:

If you are not ready to complete your forms immediately after purchase, or have ordered now to reserve your space in the print queue, please communicate this with the team so we can input you into our design timeline for later in the year. We will then provide you with a key date we need your text and colour submissions by. If you do not keep to this timeline, we will not be able to fulfil your pieces and reserve the right to refuse the order, as well as charge for any design time.

Design:

Included in your order are two rounds of digital proofs. We will design your first proof exactly as specified in your order, and include the custom text details you have supplied.

You then have a round of revisions should you require changes to your design. Any revisions after this point will be charged at £20+ per round based on the below. 

Changes to designs and collections:

Change Fees may or may not apply when changing your selected collection’s design/layout. 

All semi-custom stationery and signage pieces get 2x design proof included, this includes colour, font and spacing. Any more minor change will be charged at £50 per hour and £20 per 20 mins. If you require a complete layout and style change, this will incur an additional cost of £80 for a new concept and collection change. If in mid-production, fees may be assessed to order new materials. Rush fees will be applied if changes or additions are made or if client deadlines are not met.

If you need to change the item or collection post-purchase, this does not mean we are able to refund the difference between two items, as card and linen stock is reserved, cut and assigned for your order which we cannot necessarily re-apply to another order. Nor can we honour the price of a quantity made when the order was placed if this is increased or decreased. The current price of the item and quantity would apply.

Deposits:

For orders over £1,000 and with delivery more than 3 months away, we can offer a 30% deposit scheme. The 30% non-refundable deposit will be send via email invoice and the remaining 70% and postage fees due on printing. If the order value is under that amount, you will need to pay in full before a design slot is given and any work can start. 

Cancellations:

If you wish to cancel your order/item prior to any work commencement, we will refund your order in full, minus an £30 administrative fee. After artwork has commenced, prior to printing, payments will not be refunded but balances will not be expected. After artwork has commenced and/or printing has commenced - strictly no refunds will be given. 

For deposit orders, if you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. 

We do not issue refunds for rush order fees under any circumstances as these cannot be re-issued to other customers.

Quantity:

All items except for signage are usually sold in quantities of 50, 60, 70, 80, 90, or 100. Please select your quantity from these options, keeping in mind for invitation orders, that you will have couples and families invited that only require one invite between 2 or more guests. If you need more than 100 pieces, get in touch with us for a quote.

Please confirm final quantities required before placing your order. All order quantities of invitations and save the dates include high quality, matching stock envelopes. Smith & The Magpie is not able to provide a refund on any leftover quantities you may have. We always recommend ordering at least 10 spares (of everything except signage) just in case you need them later, as reprints are very costly.

In the event you would like to increase your item quantities after placing your order, we can simply issue an invoice to your email address for this additional cost. Please note, this will be more costly if done after your initial pieces have gone to print, so we recommend checking your required quantities as you approve your final proof - just in case.

Digital copies:

If you would like a digital file to send out, we charge £60 for this. The final files will be emailed to the client in JPEG format. Clients are responsible for their own sending, and we take no responsibility for any errors with your email software (such as emails going to guests junk folder) or online sending platform. 

Assembly:

Our invites come unassembled. If you'd like us to assemble them we're more than happy to do this, but will need to charge a little extra for our time. Let us know if you'd like us to do this and we can provide you a quote. 

Changes to Paper and Linen Stock or Colours:

If you don't like the paper stock or have a specific request, please just ask! We have lots of options available that are not all listed online. We can send you images or include swatches in sample packs to help you make your decision.

Colours and designs are fixed with our collections however, if you would like to alter these please get in touch, design fees apply. We are able to colour match from bridesmaid dresses, floral arrangement or any other inspiration you may have. 

We strongly recommend ordering a sample pack prior to placing your order, to ensure that paper and print colours are to your expectation. We will not refund or reprint orders on the basis of a dislike of a colour or paper stock. 

We also advise linen weaves can vary between batch. Orders placed as different times may result in a vary slight change to the linen shade or texture as this is a natural product we can't always guarantee the exact same shade of linen.

Proof Reading:

Your approval in writing via a Digital Proof PDF document, acts as final approval of the designs exactly as they appear within the Digital Proof. It is your responsibility to carefully proof all artwork and check for any spelling errors or other details. All proofs are created in colour; however, colours will vary between computer screens.  Your prints will be made in the colours chosen during your personalisation form.  

In no event will Smith & The Magpie be responsible for incorrect text, omissions or any other mistakes on your artwork, regardless of what was supplied in your content sheet. It is the customer's responsibility to check and approve the wording they have provided.

If you discover an error within the text after the digital proof has been approved, Smith & The Magpie will revise the design, but the customer will be responsible for the re-printing fee of the printed material.

If final prints do not match the designed content represented in the final digital proof that has been approved, we will offer a reprint of the order free of charge, and deliver this as soon as possible to remedy our error.

Minor Differences:

Minor differences in texture, colour, size and positioning can sometimes occur. The products we sell all have some aspect of handmade creating and so these do not constitute a fault or a refund. Please be aware that colours will appear differently on screen (as seen through light) than they will when printed (pigment on paper). This will also depend on the type of paper stock chosen as ink is absorbed different depending on the paper and card stock and texture.

Refunds:

Due to products being custom made to order, Smith & The Magpie cannot offer returns or exchanges of any kind in the event of customer dissatisfaction, order cancellation or delayed delivery of printed stationery items and signage. If you are unhappy with the items then please do get in touch and we’ll do our best to remedy the situation.

Smith & The Magpie are not responsible for delays by the courier, or items held in customs, and strongly advises international customers to order well in advance in case these delays occur. Smith & The Magpie are not responsible for orders arriving after an event date.

For paper goods, we strongly recommend ordering a sample pack prior to placing your order, to ensure that paper and print colours are to your expectation. We will not refund or reprint orders on the basis of a dislike of a colour or paper stock.  

As above, we do not issue refunds for rush order fees under any circumstances as these cannot be re-issued to other customers, and the rush order is deemed fulfilled after the order has passed through design, proof approval and printing.

As a standard policy we only make refunds and exchanges if goods are faulty.

Sample Packs:

To ensure customers are happy with card stock, colours choices, and to make the ordering process as smooth as possible, Smith & The Magpie has a policy to refund the cost of sample packs ordered when a subsequent full order is placed. This applies to a maximum of 1 sample pack to the value of £15 and does not apply to custom colour requests. 

Publishing and Promotion:

We reserve the right to post any images of our work on all social media channels and our website. We will never publish your address or contact details or any guest addresses. If you specifically do not want your invites or wedding stationery on social media, please advise us in writing at the time of your booking.

If you wish to post pictures of our work on social media then we'd love to you to tag us! 

Ownership: